📘 Help Center
Welcome! Below are answers to the most common questions about using our platform, your account, and what's included.
💸 Pricing & Access
How much does the platform cost?
The platform is $199 for lifetime access. No recurring payments. We occasionally run special promotions—so you may see lower pricing during limited-time offers.
Is there a subscription or upgrade later?
Nope. One price, full access. You get everything right away—no upgrades needed.
Do you offer a refund?
Yes. If you're not satisfied within 7 days of purchase, contact us for a full refund.
👤 Account & Login
How do I create an account?
Click "Get Started" and sign up using your email or Google account.
Do I need to reset my email or password?
We use Magic Link login—no password needed. Just click the link we send to your email. Or log in with your Google account.
Can I log in on multiple devices?
Yes, your account works across devices. Desktop works best for the full experience. However, per our Terms of Service, your account is for your personal use only. Please don’t share access with others.
âš½ Platform Features
What does the College Database include?
You'll find college division, women's and men's head coach emails, roster links, locations, tuition, and enrollment info.
Is the college and ID camp info updated regularly?
Yes! We update our data constantly to keep it fresh and relevant.
What is the Communications Tracker?
It helps you track every school you're in touch with—including primary contact, dates, notes, and more!
Can I write emails directly from the platform?
Yes. Use our AI-powered email composer (powered by ChatGPT) to generate emails like intros, highlight video links, ID camp updates, and more. It pulls from your player profile so you don't have to retype everything.
Do you provide a recruiting checklist?
Yes. You get an interactive, grade-by-grade checklist to stay organized. You can check off tasks as you go.
🧠AI Features
Is AI included or do I need a separate ChatGPT account?
AI is fully integrated and powered by ChatGPT. No switching back and forth or separate accounts—everything works right inside our platform.
🔧 Support
My dashboard isn't loading—what do I do?
Email us at hello@collegenovo.com and we'll help as fast as possible.
Can I suggest a feature or report a bug?
Absolutely. We're a user-driven, nimble team and love hearing your ideas. Email hello@collegenovo.com with the subject "Feature Request" or "Bug Report."
📈 Results & Expectations
Will I get recruited using your platform?
We provide the tools, structure, and support to help you get recruited—but this is your journey. The platform gives you everything you need to get recruited—organized tools, smart outreach, a clear path to stand out to college coaches, and more. What you put in is what you'll get out. You got this!
Need More Help?
Can't find your answer here? Need more help or want to request a new feature? Email us at hello@collegenovo.com with your question or request and we'll get back to you ASAP (typically within 24 hours).
🚀 About Us
Who's behind CollegeNovo?
CollegeNovo is crafted by SoccerNovo, we help players develop, grow confident, and reach their potential—while giving parents the tools to navigate youth soccer and college recruiting. Through clear guidance, trusted resources, and a supportive community, we make the journey easier for both players and parents.